Transparent Terms, Peace of Mind
Everything you need to know about deposits, payments, cancellations, and how we protect your data — laid out clearly so you can book with confidence.
Payment & Deposit Policy
1Deposit & Booking Confirmation
To secure your reservation, a non-refundable deposit of 25% of the total tour price is required at the time of booking. Your booking is confirmed only upon receipt of this deposit.
2Final Payment Due Date
The remaining balance is due 7 days prior to the tour departure date. If booking within 7 days of departure, full payment is required immediately.
Failure to pay the balance by the due date may result in the cancellation of your booking and forfeiture of your deposit.
3Accepted Payment Methods
We accept Visa, PayPal, CashApp, Zelle, Mastercard, AMEX, and Bank Wire Transfers. All payments must be made in currency USD. Any bank transfer fees or international transaction fees are the responsibility of the client.
4Cancellations & Refunds by the Client
All cancellation requests must be submitted in writing to jamaicantourguideking@gmail.com. Refunds will be processed based on the following timeline:
- 30 days prior to departure: Full refund minus the initial deposit.
- 14 to 29 days prior to departure: 50% refund of the total tour price.
- 7 days or fewer prior to departure: No refund will be issued.
5Cancellations by Jamaican Tour Guide King
We reserve the right to cancel any tour due to insufficient participation or force majeure (extreme weather, safety hazards, etc.). If we cancel a tour, you will receive a 100% refund. We are not responsible for any incidental expenses incurred by the client, such as non-refundable flights.
6Travel Insurance Recommendation
Because unexpected events happen, we strongly recommend that all participants purchase comprehensive travel insurance that covers trip cancellation, interruption, and medical emergencies.
Privacy Policy
1. Information We Collect
We collect personal information necessary to process your tour bookings and ensure a smooth experience. This includes:
- Contact Details: Your name, email address, phone number, and billing address.
- Payment Information: Your credit/debit card numbers or digital wallet details (processed securely through our encrypted payment gateway; we do not store raw financial data).
- Tour Preferences: Dietary restrictions, pickup locations, or accessibility requests.
2. How We Use Your Information
We use your data strictly to operate our business and deliver your excursions:
- To process bookings, collect deposits, and issue invoices.
- To send automated booking confirmations, payment reminders, and critical safety or weather updates.
- To comply with local Jamaican maritime, transport, and insurance regulations.
3. Data Protection & Sharing
- No Selling of Data: We never sell, rent, or trade your personal information to third-party marketers.
- Secure Vendors: We only share your data with trusted software partners required to complete your booking (e.g., your online booking platform, secure credit card processors, and local transport/staff drivers directly involved in your tour).
- Security: We use industry-standard encryption (SSL/TLS) to safeguard all data transmitted through our checkout system.
4. Your Rights
You can request access to the personal data we hold about you, ask for updates to incorrect information, or request that we delete your contact history by emailing us at jamaicantourguideking@gmail.com.